Jameson Inns has received the number one ranking for customer satisfaction in the economy hotel segment for the first, second and third quarters of 2005, as measured by Market Metrix, LLC, the leading provider of market research services for the hospitality industry.

Ken Stellner is the general manager of the Jameson Inn in Gaffney that is located at 101 Stuard St.

“We’re absolutely thrilled to hear from our customers that we are doing our job well. It’s very rewarding to know that we score highest with those that matter the most – our guests,” said Stellner.

Jameson won this rankings title for economy hotels in 2003 and 2004.

“Jameson Inns has always scored well in keeping their guests happy,” said Jonathan Barsky, Ph.D., Market Metrix founder and partner and University of San Francisco marketing professor. “Their dedication to using satisfaction as a core management tool is clearly the reason behind consistent placement at the top of our index rankings.”

Thomas W. Kitchin, chairman and CEO, who founded Jameson Inns in 1988, was pleased but not surprised by the number one ranking.

“Guest satisfaction has been our top priority since the day we opened our first hotel,” said Kitchin. “It’s evident in everything we do, and is exemplified by our Perfect Stay guarantee. We place a great deal of value in the Market Metrix survey, because it’s conducted completely independent of any hotel operator, providing a totally unbiased ‘scorecard’ of guest satisfaction by brand.”